At Royal Castle Media, we strive to provide transparent and fair policies to ensure a positive experience for our customers. Please review our cancellation and refund policy below:
- Cancellation of Services: You have the right to cancel your services with Royal Castle Media at any time. To initiate a cancellation, please notify our customer support team at alexander@royalcastlemedia.com within a minimum of one week (7 days) before the scheduled next payment date.
- Refund for Anticipation Before Next Payment: If you choose to cancel your services with at least one week's notice before the next payment date, you may be eligible for a pro-rata refund for the unused portion of the services. The refund will be processed using the same payment method used for the original purchase.
- Refund Process: Refunds will be processed promptly, and we utilize Stripe as our payment processor. The time it takes for the refund to appear in your account may vary depending on your bank or credit card provider. Please note that the refund will cover the remaining, unused portion of the services.
- Late Cancellation: Cancellation requests received less than one week before the next payment date may not be eligible for a refund. In such cases, the cancellation will be effective for the following billing cycle, and the customer will be responsible for the payment of services during that period.
- How to Request a Cancellation and Refund: To initiate a cancellation and refund request, please contact our customer support team at alexander@royalcastlemedia.com. Provide relevant details, including your account information and the reason for cancellation. Our team will review your request and guide you through the process.
- Refund Eligibility: Refunds are subject to the terms and conditions outlined in our cancellation and refund policy. Requests that meet the specified conditions will be processed under the outlined procedures.
- Contact Information: For any questions or concerns regarding our cancellation and refund policy, please reach out to our customer support team at alexander@royalcastlemedia.com
Note: This cancellation and refund policy is subject to change, and any updates will be communicated on our website. It is your responsibility to review this policy periodically for changes. This policy was last updated on 1/24/2024.
